ASYNCROB Rapid Telecom Response has your solution!
MITEL CONNECT hosted Telecom solution!
Example
Government orders required a shutdown of their buildings within 48 hours and they did not have a way to handle inbound call flow
Customer had no control over current MSP
Little capital to spend on a solution
No time to implement remote work laptops
No manpower to install a complex solution • Using personal phones was highly insecure and against policy
Customer not tech savvy on telecommunications Needs:
Needed basic call center functionality to field hotline calls
Secure calls
“pop up” contact center Solution:
Mitel Connect provided instant app download of the client over personal phones but provided a separate phone line that could route calls to agents
Groups of up to 16 call agents to field calls could be created instantly – if those 16 agents did not pick up, calls could be routed to an additional group of 16 agents
Twinning allowed phones to ring on both sides which was highly beneficial to leadership Action:
Outstanding personal customer service put the customer at ease that Mitel would hold their hand through the process.