RAPID RESPONSE to COVID-19
Does your organization require a call center to field calls from your market during the Coronavirus Pandemic?
Do you need a something in place within two days? [email protected]
ASYNCROB Rapid Telecom Response has your solution!
MITEL CONNECT hosted Telecom solution!
Example
- Government orders required a shutdown of their buildings within 48 hours and they did not have a way to handle inbound call flow
- Customer had no control over current MSP
- Little capital to spend on a solution
- No time to implement remote work laptops
- No manpower to install a complex solution • Using personal phones was highly insecure and against policy
- Customer not tech savvy on telecommunications Needs:
- Needed basic call center functionality to field hotline calls
- Secure calls
- “pop up” contact center Solution:
- Mitel Connect provided instant app download of the client over personal phones but provided a separate phone line that could route calls to agents
- Groups of up to 16 call agents to field calls could be created instantly – if those 16 agents did not pick up, calls could be routed to an additional group of 16 agents
- Twinning allowed phones to ring on both sides which was highly beneficial to leadership Action:
- Outstanding personal customer service put the customer at ease that Mitel would hold their hand through the process.
Call 877 691-3174 or 703 591-6455 [email protected]